Applicants and lawyers say Canada’s new immigration application portals are not user-friendly, urging Ottawa to roll back mandatory electronic applications and offer more tech support.
Having a tough time logging into your immigration application portal? Running out of space to fill out your information? Failing to upload a document because it’s oversized, or finding you can’t examine the files you just uploaded?
Canadian immigration lawyers are urging Immigration Minister Sean Fraser to roll back the change and continue to accept paper applications at least until the system is perfected or proper technical support is put in place to assist users who need help. In response to surging backlogs, Fraser’s department ramped up the effort to expand its online applications beyond its temporary immigration programs and what’s known as Express Entry, a management system to process permanent residence for selected skilled immigrants.
She said there has been only one outage impacting clients, in June 2022, since the launch of the permanent residence portal. “They say they must be signed in different places electronically, but they don’t exist on the form. On one of the forms, it says, ‘sign it digitally and type your name here.’ The instruction is on the form and not in the guide,” said Mosher-Kuczer.
The lawyer finally got a reply from the department, informing that her client had missed the deadline to submit a permanent-resident application. Officials apologized via email for the mishap “due to a technical issue with our online tools.” The system also restricts the size of documents one can upload, which becomes particularly problematic for complex cases, said Ronalee Carey, another immigration lawyer based in Ottawa.
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