A woman in South Australia's flood zone had her home insurance cancelled just weeks before the peak was due to hit, only to have it reinstated after the ABC contacted her insurance company.
A woman living along SA's River Murray had her insurance cancelled just ahead of expected floodingThe local MP says there have been others facing similar situations
June Hutcheon, who lives at Younghusband, in the Murraylands, received a letter from Budget Direct on December 7 saying her property fell outside the company's acceptable underwriting criteria.Ms Hutcheon immediately called the company for clarification, and was told that despite her being a "reliable customer", her insurance would not be renewed from mid-January because she lived in a flood area.
"[I was] very surprised because I did let them know when I moved here that I lived in a flood area," she said."When I rang them up, the girl says, 'You've been a really good customer, paying on time.' You know, everything was good.June Hutcheon lives at Younghusband, near Mannum. Ms Hutcheon said she was so upset she posted about her situation on social media. She then spoke to the ABC, which put questions about the decision to Budget Direct."We can confirm that the customer is covered under their current policy until mid-January 2023 and is covered for the current flood event should they be impacted," the company said in a statement.
"Regrettably the non-renewal of this policy occurred in error, and we will be in contact with the customer today."Local state MP Tim Whetstone said he had had a number of constituents approach him about insurance issues.
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