Advocates are worried ACT hospital patients and their families are not being told about the 'Call and Respond Early' program that lets them access a second medical opinion.
abc.net.au/news/act-concerns-hospital-patient-care-program-not-promoted-canberra/101755242Healthcare consumer advocates have raised concerns that a program aimed at giving patients and their loved ones access to a second opinion is not being adequately promoted in ACT hospitals.
Though it's a much smaller healthcare service, Canberra Health Services' CARE line received just 43 calls in the 2021-2022 financial year — less than one call per week. "For most people, we will never need the CARE program, or any other kind of escalation program, but in that moment where they become worried and they need some help and a medical review for their person, the challenge then is how do they find that information?"
"It's really vital that if they do have those concerns, that they are able to draw attention to that and get the patient the medical assistance that they need." "When consumers go to hospital as either a patient or a family member, there's a lot of information coming at you – and we filter out what we don't need.""I think there could be more done in that space. Sometimes we find that staff are not aware either," Ms Gorman said.
Canberra Health Services' chief operating officer Cathie O'Neill said she was now aware of the concerns and was working to improve awareness of the CARE program."We've implemented some revisions of the posters we have distributed around the hospital.
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