Pointe-Claire, Que. family’s holiday reunion ‘ruined’ after Sunwing cancels flight
“Once the mechanical issue was addressed and resolved, and the aircraft deemed fit to operate, the crew was over duty hours and could no longer operate the flight,” wrote Sunwing in an email.
The airline adds the refund will be processed within 30 days but did not address concerns about the APPR’s provisions to provide another flight with an alternative carrier for affected passengers. “Passengers have rights under the Air Passenger Protection Regulations to ensure robust passenger protection in situations like these, and our government will continue to ensure these rights are protected.
“The Air Passenger Protection Regulations is very poorly written, unnecessary, complex and takes a disproportionate amount of resources to enforce passengers rights by the passenger, but this problem is made far worse by the government’s failure to take enforcement actions,” Lukács said.Story continues below advertisement
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