Montreal couple want answers from Air Canada after cancelled flight, lost baggage
“It’s been five years since I’ve seen my immediate family,” said Spunt. “It’s the only immediate family that I have … so to say that I’m hurt, I’m devastated by it.”In a statement, Air Canada told Global News that “airport operations were halted for safety reasons, and air traffic control initiatives further affected flights at our Montreal global hub” after the city was impacted by severe thunderstorms last Thursday.
“Following these events, Air Canada’s focus was to get aircraft and crew back on track and get our customers on their way as soon as possible that evening and the next day. We regret to hear about the delayed baggage and our baggage teams continue to be in contact with the customer to reunite the bags.”
Air passenger rights advocate Gábor Lukács says it sounds like there were multiple breaches of the law in the couple’s experience, and they should be compensated.But he says the biggest issue is the failure to rebook the passengers on another flight. “We do know that delays, cancellations happen from time to time, but to leave the passengers with no transportation, that’s unacceptable,” he said.
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