Microsoft is fusing ChatGPT-like technology into its search engine Bing, transforming an internet service that now trails far behind Google into a new way of communicating with artificial intelligence.
The revamping of Microsoft's second-place search engine could give the software giant a head start against other tech companies in capitalizing on the worldwide excitement surrounding ChatGPT, a tool that's awakened millions of people to the possibilities of the latest AI technology.
The strengthening partnership with ChatGPT-maker OpenAI has been years in the making, starting with a $1 billion investment from Microsoft in 2019 that led to the development of a powerful supercomputer specifically built to train the San Francisco startup's AI models. Gartner analyst Jason Wong said new technological advancements will mitigate what led to Microsoft's disastrous 2016 launch of the experimental chatbot Tay, which users trained to spout racist and sexist remarks. But Wong said “reputational risks will still be at the forefront” for Microsoft if Bing produces answers with low accuracy or so-called AI “hallucinations” that mix and conflate data.
Microsoft disclosed in January that it was pouring billions more dollars into OpenAI as it looks to fuse the technology behind ChatGPT, the image-generator DALL-E and other OpenAI innovations into an array of Microsoft products tied to its cloud computing platform and its Office suite of workplace products like email and spreadsheets.
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