An executive at one of Canada's big grocery chains pushed back on the idea that customers have lost trust in grocery retailers. He said they 'show their trust every day' by shopping. He did not say where else they might find food to eat.
François Thibault decried ‘inflammatory language’ against grocers and told parliamentarians that sales speak for themselves.A grocery store in Moncton, N.B., in September 2021. Parliamentarians on the agriculture committee are investigating food price inflation.
The man holding the purse strings for one of Canada’s largest grocers doesn’t believe his company has lost the confidence of consumers because business is still booming. François Thibault, executive vice-president, chief financial officer and treasurer for Metro Inc., made this statement in testimony to members of the agriculture committee studying food inflation.
“I firmly believe customers show their trust every day,” he told parliamentarians on Tuesday evening. “We do hundreds of thousands of transactions every day, to the growing customer base and growing loyal base. … I think we do have the trust of consumers.”
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