Experts say harassment of health workers a concerning sign of eroding trust in medical institutions
Medical professionals and regulatory bodies are increasingly the targets for complaints, harassment and threats across Canada, as public frustration mounts toward the health care system. Exacerbated by the COVID-19 pandemic and fuelled at times by misinformation, abuse directed at health workers is a concerning sign of eroding trust in medical institutions, experts say.
In recent years, particularly since the start of the pandemic and rise of misinformation on social media, regulators are increasingly being asked to step in when medical professionals promote false or harmful information online. They’re also seeing more complaints from members of the public who are angry about a professional’s public discussion of health issues that have become more polarized during the pandemic.
“For me, I think it really reflects a change in societal expectations and understanding of the role of various institutions,” said Dr. Loh, who is now the executive director and CEO of the College of Family Physicians of Canada. He added that misinformation and the rise of an on-demand culture means that more people expect medical regulators to rule in their favour when they launch a complaint, while the reality is that each complaint is assessed based on its merits.
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