McDonald's is ending its test run of AI-powered drive-thrus with IBM

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McDonald's is ending its test run of AI-powered drive-thrus with IBM
Artificial Intelligence TechnologyMcdonald’S Chicken NuggetsIBM Partnership
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NEW YORK (AP) — Ever get your McDonald's order mixed up at an AI-powered drive-thru? The experiment behind the fast food giant's current automated order...

NEW YORK — Ever get your McDonald's order mixed up at an AI-powered drive-thru? The experiment behind the fast food giant's current automated order taker will soon be coming to a close.

“Our work with IBM has given us the confidence that a voice ordering solution for drive-thru will be part of our restaurants’ future,” McDonald's said in a prepared statement this week, adding that it would continue evaluations to “make an informed decision on a future voice ordering solution by the end of the year.

The Armonk, New York-based tech company also said that it is currently “in discussions and pilots” with several other quick-serve restaurant clients interested in the automated order taker.and CNBC, which obtained a memo sent to franchisees last week, the automated order technology will be shut off in McDonald's locations testing it “no later than July 26, 2024.”

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Artificial Intelligence Technology Mcdonald’S Chicken Nuggets IBM Partnership

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