A spilled 49\u002Dcent hot coffee from McDonald\u0027s became a national punchline.
“What it comes down to is negligence on the part of McDonald’s,” Hackett told. He added that the incident left Childress with scarring, ongoing physical and emotional pain, and a slew of medical expenses.‘s request for comment Tuesday evening. Peter Ou, the owner and operator of the franchise location that Childress visited, toldthat his “restaurants have strict food safety protocols in place, including training crew to ensure lids on hot beverages are secure.
“We take every customer complaint seriously – and when Ms. Childress reported her experience to us later that day, our employees and management team spoke to her within a few minutes and offered assistance,” Ou told the program in a statement. “We’re reviewing this new legal claim in detail.”Article contentIn July, a jury in Florida awarded $800,000 in damages to the family of a seven-year-old girl who got second-degree burns after a Chicken McNugget fell on her thigh in 2019.
“The hot coffee temperature has already been litigated before … So it’s an ongoing issue, it seems like, with McDonald’s,” Hackett said, adding that Childress hopes the case makes McDonald’s rethink its food items’ high temperatures.Article content In 1994, a jury in New Mexico unanimously decided to award Liebeck $2.7 million in punitive damages for the coffee spill that burned 16 percent of her body. Though the jury heard evidence of at least 700 reports filed about burns and about a coffee temperature that could cause severe injuries in just a matter of seconds, Liebeck was widely villainized in the court of public opinion, said John Llewellyn, a communications professor at Wake Forest University..
The case became “the poster child of the question: How do people get a story so phenomenally wrong?” Llewellyn said. Soon, campaigns pushing for tort reform used the hot-coffee case as a prime example of a frivolous lawsuit – even though McDonald’s admitted in court that it had known about the risk of burns from its hot coffee for over a decade, he said.“Last time, the what and the why didn’t make it into the story,” he said. “It was, ‘Holy cow, $2.
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