Mavcom says MYAirline must still refund customers who booked tickets after stopping ops

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Mavcom says MYAirline must still refund customers who booked tickets after stopping ops
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KUALA LUMPUR, Oct 12 — MYAirline must take responsibility and reimburse its customers who have booked its flights but can no longer travel after the budget flyer suspended its...

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The local industry aviation regulator ordered MYAirline “to immediately manage affected consumers which include amongst others, notifying them of the suspension, publishing the said notification in the airline’s available communication channels”.“The Commission stands firm that MYAirline is still liable to refund consumers who have purchased tickets but are unable to travel.

It also said it has ordered MYAirline to stop all booking and sales of its flights on all platforms until further notice. Earlier this morning, MYAirline cited financial pressures as the reason for its abrupt suspension of its operations with immediate effect until further notice.

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