SEPANG, May 12 ― The aerotrain replacement programme at the main terminal of Kuala Lumpur International Airport (KLIA) is underway, with one rail line expected to be up and...
SEPANG, May 12 ― The aerotrain replacement programme at the main terminal of Kuala Lumpur International Airport is underway, with one rail line expected to be up and running by June 2024, said Malaysia Airports Holdings Bhd managing director Datuk Iskandar Mizal Mahmood.
Prior to the suspension, the 25-year-old aerotrain service received much backlash over frequent breakdowns. Last year, it was reported that the aerotrain replacement programme was expected to be completed in 2025, involving nine aerotrains worth some RM700 million to be implemented in two phases involving design and construction works.
Through STARdesk, KLIA will be able to validate and address passenger feedback within 15 minutes. The newly-formed customer experience team now works around the clock to ensure response times are met and resolutions are undertaken as soon as possible.
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