The wrapping up of leaders in public relations specialists and chiefs of staff means CEOs fail to hear dissenting voices and are unable to handle criticism.
Australian business leaders’ insistence on hiring reputation specialists and chiefs of staff means that they fail to hear dissenting voices and are unable to handle public criticism, says speechwriter and author Lucinda Holdforth.
“What’s interesting is the collapse of effective leaders in the public domain. They end fight or flight. You notice that there’s a fight instinct that sometimes takes over,” Ms Holdworth said in a discussion at The Australian Financial Review Business Summit.Leaders, said Ms Holdforth, needed integrity and honesty, as well as a vision for the future of an organisation and the means to harness resources and lead people towards a shared vision.
Mark Fitzgibbon, who has been chief executive of health insurer nib for more than 20 years, agreed that having a vision for the future was critical for leaders, and also that it was important for leaders to deliver short-term wins to keep staff buoyed. However, Mr Fitzgibbon said he was a fan of soft leadership skills, including authenticity and vulnerability. He pointed to the importance of inclusion and taking other people’s ideas into account.“ Dale Carnegie said, ‘people listen to us when we listened to them’. It sounds cheesy, but it’s so true. It’s about accommodating other peoples’ views in whatever resolution you reach. It’s just so important,” Mr Fitzgibbon said.
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