Liberals table legislation to overhaul passenger rights charter
The Liberals have put forward legislation that aims to make good on their pledge to tighten passenger rights rules after a year marked by travel chaos and a ballooning complaints backlog.
“If these measures are adopted as they are proposed, these are all good things for consumers. It should fix some loopholes that we’ve been talking about for the past two, three years,” De Bellefeuille said. The revised section of that law makes no mention of the safety out, paving the way for the regulator to align its rules with those of the European Union, De Bellefeuille said. The EU distinguishes only between flight disruptions that are within the airline’s control — caused by mechanical issues, for example — and those outside its control, such as weather-related delays. In general, only the latter reason relieves a carrier of compensation obligations.
Moreover, he said there is nothing to ensure that the safety loophole around flight disruptions will be closed. He also pledged an additional $75.9 million over three years to reduce a complaint backlog that has ballooned to nearly 45,000, more than triple the tally from a year ago.
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