KPDN: TouchNGo Follow-Up Efforts Are Not Good Enough
. This time around, it revolves around the company’s follow-up actions after it was through the first round of scrutinization by a special task force that was established by the ministry to analyse complaints from the public regarding the CIMB-owned fintech company.
As noted in our previous report, the task force which was led by the ministry’s Secretary-General, Azman Mohd Yusof asked TNG to come out with a follow-up plan that might be able to solve all the pain points faced by the public.
Send official notice to distributors and retail partners as well as petrol station operators to ensure that they are selling the TNG card according to the official price and limit it to just one card for each customer.When it comes to the refund payment process, TNG is apparently still analysing it although the company insists that improvements will be implemented as soon as possible.
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