Jetstar has apologised after holidaymakers heading to Bali from Melbourne were turned around four hours into their flight because the airline failed to get approval from Indonesian authorities to use a different plane.
Some Jetstar passengers leaving Melbourne for Bali spent almost eight hours in the air after departing on Tuesday, only to land back where they started.
By the time passengers arrived back in Victoria’s capital, they had spent about eight hours in the air. The route from Melbourne to Denpasar usually takes five hours and 40 minutes. but “due to a miscommunication, the aircraft swap was not approved by the local regulator in Indonesia”.“As soon as we became aware, the flight returned to Melbourne, and we have rebooked passengers on a flight later today,” the spokesperson said.
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