MANILA – The Philippine IT and Business Process Management (IT-BPM) sector has managed to sail through 2020 by posting employment and revenue growth despite the impact of the COVID-19 pandemic.
MANILA – The Philippine IT and Business Process Management sector managed to sail through 2020 by posting employment and revenue growth despite the impact of the COVID-19 pandemic, a business organization representing the sector said Saturday.
It represented a rare rise in business, as most industries experienced record declines last year due to the pandemic. Unemployment also ballooned 17.6 percent in April 2020 following the imposition of the first lockdown. The latter part of the year also saw an upturn in IT Outsourcing projects as clients invested more in digitization to mitigate prevailing issues caused by the outbreak, and as a way to enhance their business continuity plans.In an industry-wide survey carried out by IBPAP, it was shown that 87% of IT-BPM companies are expecting to see between 5 and 15% growth in 2021, with the other 13% anticipating flat growth.
Currently, the IT-BPM sector is able to deliver work and provide service through a 70-30 split between work-from-home and on-site work and will most likely change depending on company policies, government mandates, and digital capabilities.
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