Investigation launched into Australia's top home builder Metricon, as more complaints emerge

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Investigation launched into Australia's top home builder Metricon, as more complaints emerge
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More than 60 complaints have been lodged with NSW Fair Trading since March, with Metricon listed on the regulator's complaints register for the last four consecutive months.

abc.net.au/news/nsw-fair-trading-investigation-into-metricon/102656332Metricon, the country's biggest home builder, will be investigated by NSW Fair Trading after a recent surge in complaints.

It’s understood a brief of evidence will be produced after the regulator interviews dozens of affected customers and gathers photos and documents. Disciplinary action can range from warning letters and penalty notices to enforceable undertakings, civil or criminal proceedings. A spokesperson for Metricon said in a statement it takes the quality of its work very seriously and "our team works closely with NSW Fair Trading, and we are working through these issues".

Queensland and Victorian regulators said they were unable to comment on action taken against individual builders but would investigate where necessary.One Metricon customer, who didn't lodge a complaint with NSW Fair Trading, said she had felt bullied by the home builder.

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