Indigo Books & Music Inc. is continuing to investigate what it calls a 'cybersecurity incident' affecting its website and electronic payment systems in stores.
Indigo Books & Music Inc. is continuing to investigate what it calls a"cybersecurity incident" affecting its website and electronic payment systems in stores.
The company says it's working with third-party experts to investigate and resolve the situation and hopes to have its systems back online as soon as possible. In the meantime, the company says it can process orders paid for by cash in its stores, but it cannot process electronic payments, accept gift cards or handle returns.
Toronto-based Indigo first reported the"technical issues" in a message shared on social media Wednesday afternoon.it's working to restore its systemsIndigo also said customers that recently purchased items online may experience delays with part or all of their order. Sobeys parent company Empire Co. Ltd. recently grappled with a security breach that shut down its pharmacy services and other in-store functions.
The cybersecurity event in early November left customers unable to fill prescriptions for four days, while other in-store functions like self-checkout machines, gift card use and the redemption of loyalty points were offline for about a week. This report by The Canadian Press was first published Feb. 8, 2023
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