Incorporating balanced scorecards

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Incorporating balanced scorecards
BalancedScorecards
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THE Balanced Scorecard (BSC) has emerged as a pivotal strategic management tool, gaining significant traction in both private and public sectors in the Philippines.

THE Balanced Scorecard has emerged as a pivotal strategic management tool, gaining significant traction in both private and public sectors in the Philippines. Developed in the early 1990s by Robert Kaplan and David Norton, the BSC transcends traditional financial metrics by incorporating a multidimensional framework that includes financial, customer, internal processes, and learning and growth perspectives.

This, in turn, results in superior service delivery and customer satisfaction, ultimately driving financial success.The Importance of regular review and adaptationThe BSC is not a static tool; it requires consistent review and adaptation to remain effective. Organizations must regularly assess their strategic objectives, measures, and Key Performance Indicators , which can be evaluated monthly or quarterly.

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