ICBC no-fault system leaves B.C. woman frustrated, still waiting for health care payments following crash

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ICBC no-fault system leaves B.C. woman frustrated, still waiting for health care payments following crash
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Twyla Woloshyn was involved in a car crash on Dec. 1, 2021 that left her with soft tissue damage, whiplash and back pain.

An Oliver resident is exhausted by the constant challenges she's been facing to get compensation for her recovery care under ICBC's no-fault system, limiting her options a year after she was in a collision.

"So the accident was 100 per cent his fault. He knew that, I knew that...He hit me so hard that he bent the unit rails underneath my vehicle.""I didn't feel my hips. I felt something happened. But I didn't know what happened in my hips, where the seat belt was, is where the problems are left in my body."

When she was released from the hospital in February, Woloshyn said she checked back in with ICBC to give an update on her health and said she submitted receipts from her massage treatment in December, which is when she was told she needed to specifically see an Registered Massage Therapist . Woloshyn said she was frustrated because she had spent so much time trying to find an RMT available to see her and she was the only one she could find."I phoned around in July to find one from Penticton down to the border for all the massagers everywhere that I could find on the internet. I phoned every single one. I only got one call back."Woloshyn said she finally found another RMT, but then faced the same issues.

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