Gojek responds to The Independent Singapore: 'We are aware of this report and are currently investigating the matter'
Gojek responds to The Independent Singapore:"We are aware of this report and are currently investigating the matter"by the Gojek application despite being at the designated pick-up spot on time.request, Gojek Singapore released a statement, saying, “We are aware of this report and are currently investigating the matter to verify the details of the trip.”in response to this post, claiming to have experienced a similar incident with Gojek.
“I encountered the same issue with Gojek…that is why I stopped using them,” the netizen said. “I even called CASE but in return CASE mentioned that as long as Gojek in any form compensates us with the same amount they can’t do much. I did mention I paid in cash but in return I received compensation in voucher… is totally not fair.”To help draw more attention to the matter, the netizen shared some exchanges with Gojek.
The netizen also included a description of who the passengers were. “The driver is picking up one 79-year old elder in a wheelchair / 2 kids aged 5 and 8 with an Indo helper. All of the above are my immediate family members. How do you not understand the frustration I feel about the case?”
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