Pricewatch: A reader who ended up €1,000 in the red is frustrated at receiving a ‘patronising lecture’ from Electric Ireland on how an ‘equal pay’ billing method works
“When that debt had been cleared, they continued to charge me a reduced rate,” he says. At one stage he was paying as little as €17 a month, when his normal electricity bill would have been around €90.
“I rang them a couple of times and pointed out that I was now going to accrue a debt . They replied that it would even out, and not to be worried,” he writes.[ “Despite letters, emails and phone calls, all I got in return was a patronising lecture on how equal pay works. All the Government subsidies were swallowed up by the debt, and recently they have reduced my equal pay monthly bill to below what I’m using, so the debt is ticking up again.
He notes that he told Electric Ireland this would happen and adds that he pays on direct debit, has never missed a payment and never been in debt with the company. By way of an aside he says he brought this up in a number of Electric Ireland forums, “and one of the questions I have been asked is why didn’t I bring it up before now. The answer is that I knew it would involve endless emails, letters and contact with harassed call centre staff – and it has. We were in the middle of a pandemic and I didn’t have the bandwidth for that.
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