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TORONTO—The Home Depot is opening a new distribution centre in the Greater Toronto Area that will help the company cater to its biggest customers.
Serving these kinds of customers through its retail stores has at times been “not optimal,” said Michael Rowe, president of The Home Depot Canada. The centres will reduce much of the scramble to fulfil large orders and even allow the company to stock additional products that were too large to fit into stores.
Through the new centre, customers will be able to request their orders be shipped on flatbed trucks directly to job sites, reducing store congestion. Rowe considers the centre part of the Home Depot’s “third chapter.” The first, he said, catered to do-it-yourself customers and the second started to look at how to make things more convenient for pros.
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