A tourist from Hong Kong, who wants to be known only as Jojo, claimed she had such a bad experience at D'Resort @ Downtown East that she does not want to come to Singapore any more. 'No water and no power for the whole night. No refund. No apology. Only poor hospitality,'...
A tourist from Hong Kong, who wants to be known only as Jojo, claimed she had such a bad experience at D'Resort @ Downtown East that she does not want to come to Singapore any more.
"The staff was aware of my concerns and assured me the shutdown would not last too, maybe around 15 to 20 minutes. 'No worries.' l thought several minutes was acceptable. It was too late and expensive to change to another hotel." In response to a Stomp query, a spokesperson for D'Resort @ Downtown East said:"The guest arrived at 5.50pm on April 1 to check in, and the front desk staff duly informed her regarding the shutdown scheduled from 2am to 5am on April 2.
"Separately, when the guest called at 12.40am on April 2 to inform the resort of the low water pressure, the staff apologised to her, mentioning that we would check immediately.
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