This week, Bette Vanee, 78, was scheduled for heart surgery — a procedure she waited 18 months for — at St. Mary's General Hospital in Kitchener, Ont. But her medical transport team took her to the hospital in St. Marys, Ont.
Bette Vanee, 78, lies in her bed at the Listowel Memorial Hospital where she is recovering from her heart surgery at St. Mary's General Hospital in Kitchener.
But instead of taking Vanee to Kitchener, the Voyago transport team took her to the hospital in St. Marys, Ont. "There was a mistake made yesterday in the booking of a non-urgent patient transport from the Listowel Memorial Hospital as a result of choosing the incorrect destination hospital on a web-site drop down-list. We are continuing our investigation and will be making improvement suggestions for the booking process," said Ellis.
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