Island Health says it’s following up to determine what happened and ensure the established process is followed when there are last-minute changes to scheduled home support visits
B.C. Health Minister Adrian Dix said he has directed Island Health to look into the case of an 86-year-old paraplegic blind senior who was left alone when a home support worker failed to show up for a scheduled shift twice last week.
Her daughter, family physician Dr. Jennifer Lush, only discovered the no-show problem Thursday morning because she dropped in to her mom’s for coffee before work. Otherwise, she said her mother would have been stuck in bed without necessary medications and in pain. A home-support worker also didn’t turn up on Sunday.
Marianne Lush is a client of Island Health, which subcontracts to Sidney Senior Care for home-support workers to do hours health authority workers are not able to do. Island Health said in a statement on Wednesday that it is aware of the situation and acknowledges the family’s “frustration and concern about their loved one’s care.” The health authority said it is following up to determine what happened and ensure the established process is followed when there are last-minute changes to scheduled home support visits.
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