The outrage sparked by a passenger incident involving a vomit-smeared airplane seat reflects a broader frustration with flight operations in Canada, travel experts say — as the country's public health agency says it's investigating the recent episode.
On Tuesday, Air Canada said it apologized to two passengers who were escorted off the plane by security after protesting that their seats were soiled — and still damp — ahead of an Aug. 26 flight from Las Vegas to Montreal.
"Blood, vomit and diarrhea may contain microorganisms that can cause disease. These fluids, and the surfaces that come in contact with them, should always be considered as contaminated," the agency said in a statement. "When the clearly upset passengers tried to explain to the flight attendant that the seat and seatbelt were wet and there was still visible vomit residue in their area, the flight attendant was very apologetic but explained that the flight was full and there was nothing they could do," Benson wrote.
Nonetheless, Air Canada ranked last in on-time performance among the 10 largest airlines in North America in July, a report found. Canada's biggest carrier landed 51 per cent of its flights on time that month, according to figures from aviation data firm Cirium.
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