Delivery rider throws food order outside customer's home
"Almost immediately, the rider texted me and said it was too far for him," recounted Asher.
In the screenshots he shared of the convo between him and the rider, the rider said Asher's address was too far, but the rider could not cancel the order as he was on"auto accept".Asher said:"The rider eventually took the order and proceeded to deliver to my place. "I heard the footsteps approaching and proceeded to open my door when I heard the rider literally throw our food onto our shoe cabinet outside.He added:"Felt like smacking him for the way he treated the food that was meant to be eaten. In the end, cannot eat at all. If you don’t like your job, please find another.":"We deeply regret the misbehavior of the rider, and we want to assure you that such conduct is not tolerated on our platform.
Asher later commented on his own post:"So Grab got back to me and apologised, escalated the issue to their higher authority. Someone from that team reached out to me and updated – apparently the rider has had previous complaints, so they have banned him effectively from today." In response to a Stomp query, Grab said:"The delivery-partner has been banned from our platform following a thorough investigation."
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