'A kind approach usually brings Singapore further,” the Health Minister said at the inaugural National Kindness Conference. Read more at straitstimes.com.
The new policy will come into force in the second half of this year, to ameliorate rising abuse and harassment of healthcare workers, the majority of whom have experienced or witnessed such instances.
“I replied to say that surely he cannot condone abusive acts to healthcare workers, including physical assault, verbal threats and racist remarks? He said, surely not! But then continued to use derogatory language again. Mr Ong noted that anxiety levels can be high in a hospital environment, and people can lose their cool and disagreements may arise.
Abuse adds significant stress and emotional burden to healthcare workers, and negatively impacts patients’ rest and recovery, he said.
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