Behind a massive IT failure that grounded flights, upended markets and disrupted corporations around the world is one cybersecurity company: CrowdStrike Holdings Inc.
Passengers wait for check-in counters amid a global IT disruption at Ninoy Aquino International Airport on July 19. Photographer: Ezra Acayan/Getty Images --
CrowdStrike was founded by former executives of antivirus pioneer McAfee Inc. and launched in 2012. It has grown into the leading maker of a relatively new type of security software that’s considered among the best defenses against ransomware and other hacking threats. It controls about 18% of the $12.6 billion global market for so-called “modern” endpoint protection software, behind archrival Microsoft Corp.’s 25.8% market share, according to market research firm IDC.
The type of software CrowdStrike supplies is separate and distinct from older, more limited types of security software. Traditional antivirus software was useful in the early days of computing and the internet for their ability to hunt for signs of known malware, but it has fallen out of favor as attacks have become more sophisticated.
The company pegged the incident to “a defect found in a single content update for Windows hosts,” in a statement on Friday and said the outage wasn’t due to a cyberattack or security breach. Anyone using a Mac or Linux machine isn’t impacted, the company said, adding that “a fix has been deployed.” Now that CrowdStrike’s fix is out, any Windows desktop or laptop machine with the CrowdStrike product affected by the initial flawed update will need to be updated. The company confirmed in a statement that every affected Windows machine will need to be manually rebooted. In one communication to a customer reviewed by Bloomberg News, CrowdStrike’s technical support team advised that rebooting a system up to 15 times may be required.
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