Frustrated Toronto Pearson passengers get heated with employee over baggage delays Toronto Pearson Travel
By the time the video started, the airport employee had already informed the passengers about the status of their luggage before being immediately forced to deal with an onslaught of frustrated responses."You're not happy?" he asks rhetorically.As he leaves, a few of the passengers call after him, asking him to send someone else, or to"go get my luggage," prompting him to turn back and drop a little more knowledge.
The news is disheartening for any passenger to hear, but in terms of who is actually at fault here, it's the airline that's responsible for providing the crew to receive baggage upon arrival.With that in mind, it becomes clear that the airport employee in the video was just the messenger. If you weren't already convinced, this video should tell you all you need to know - carry-on is the way to go.
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