Complaints from customers are up about getting travel queries answered, and one agency giant needs more than 500 staff.
The skills shortage has hit the travel agency sector, almost two years after the coronavirus pandemic gutted the industry’s job ranks.alone is seeking more than 500 staff to handle customer queries, as borders reopen and travellers seek assurance about requirements.Others in the sector say customers are complaining, leading to the risk of reputational damage for travel agencies, while some staff are seeking higher pay or remote-working conditions.
He said people were coming into shops because they could not get through on the phone to “Qantas or Virgin or us”.Mr Turner said at least 500 people were needed in leisure-related businesses, for normal holidaymakers, and between 100 and 200 people in the division handling travel for business clients.Advertisement
He warned that travel agencies risked reputational fallout by angering customers with slow responses. “That will drive people to … tender,” he said.
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