The time spent working as bank teller during her first job at St George is fresh in the mind of ING boss Melanie Evans even today.
to prevent existing customers from switching lenders amid a surge in competition and as $350 billion in mortgages roll off ultra-low fixed rates this year.“I can’t remember a time when the Australian mortgage market didn’t feel competitive. Our focus is on sustainable growth,” she says.But asked about her vision for ING in Australia in five years’ time, Evans makes it clear that more products is not necessarily on the horizon.
Evans says she is also focused on ING being seen as a global leader on sustainability and “continuing to focus on being a great place to come and work”. “We are very supportive of the open banking structure and consumer data rights. We see it as critical for customers. We have invested heavily and although we didn’t make some initial timelines, it doesn’t change our view about the importance of this moving forward,” Evans says.
But Evans says ING is a different case. During the low-interest rate environment, the bank had an “above industry floor” assessment rate. There was never a sense that gender separated the siblings, so when, aged 13, she grew bored watching her brother play indoor cricket on Saturday afternoons, she asked if she could join the team.
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