Employees at the federal government's immigration call centre are struggling under a demanding workload while dealing with 'strict and unfair' evaluations from their superiors, according to an external audit.
A young new Canadian holds a flag as she takes part in a citizenship ceremony on Parliament Hill in Ottawa on April 17, 2019.
It found the turnover rate at the centre is as high as 30 per cent, with 11 per cent of employees on leave without pay. But the Canada Employment and Immigration Union also says the audit did little to look into the previous reports of racism and discrimination.
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