Investigators into Victoria's triple zero response times sent three letters to the emergency services minister about call-takers not keeping up with requests for ambulances during the COVID-19 pandemic.
triple zero response times sent three letters to the emergency services minister about call-takers not keeping up with requests for ambulances during the COVID-19 pandemic.- the single biggest event for Ambulance Victoria - "on a daily basis with no end in sight", one letter stated.
IGEM monitors and investigates non-financial performance of Victoria's Emergency Services Telecommunications Authority , which is now called Triple Zero Victoria. "The main issue was ESTA didn't have the call-takers to be able to meet this increased demand on a daily basis," Mercovich said. In the letters, he said IGEM outlined the actions ESTA was taking to fix issues by employing and training additional staff to keep up with the call demand.
Mercovich said the third letter informed the minister of IGEM's intention to review the ESTA response, but this was not formally started until January 2022 - almost two years into the global pandemic.
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