Despite the prices, Canadians continue to spend on international travel travel
In August, 1.3 million Canadian residents
Trivedi explained there are some “significant tailwinds and headwinds” facing the industry at large.The surge in demand amid a significant labour shortage is one major problem. “As I joined the business in January, we’ve implemented a brand new strategy with heavy investment in customer service, technology and in overall automation and product development,” he explained.“In fact, in September, we are seeing over 90 per cent more clients on the road than we had in September 2019,” he said. “So there’s definitely a positive positive trajectory in that regard.”Even with the demand for travel high, the customer experience hasn’t always kept up.
Marra also sees a difference when he compares his travels in European airports, saying we shouldn’t blame the pandemic for all the travel bottlenecks. SITA will be providing all three airports with their flagship check-in and gate system, including a new generation kiosk, to simplify travel across Canada.
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