A new survey ranks Canada\u0027s two biggest airlines below the average for customer satisfaction among major North American carriers.
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The poll, conducted by consumer analytics company J.D. Power, found that Air Canada and WestJet placed fifth and eighth, respectively, out of 11 airlines in the economy class.From our newsroom to your inbox at noon, the latest headlines, stories, opinion and photos from the Toronto Sun.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc.
Michael Taylor, who heads J.D. Power’s travel segment, says pricier fares, crowded planes and fewer flights are behind the frustration — but demand remains strong nonetheless. As a result, he says carriers are yielding fatter margins this year after a pandemic-induced industry collapse, with many running at peak efficiency.
The survey, carried out between March 2022 and March 2023, is based on responses from 7,774 passengers who flew on large North American airlines.
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