Telecoms must let the regulator know about “major outages” within two hours, file “comprehensive report” within two weeks
Canada’s telecom regulator is tired of hearing about service outages from the news.
“In many cases, the Commission has first learned about an outage through news reports or complaints from Canadians,” the CRTC said in a notice of consultation published Wednesday. Within two weeks after that, telecoms must file a “comprehensive” report detailing the root causes of the outage, steps taken to resolve the service interruption and plans to avoid such issues in the future.
After the Rogers outage, 12 of Canada’s biggest telecoms signed a memorandum of understanding “to provide emergency roaming, mutual assistance, and communications to the public and governmental authorities during a critical network failure.”
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