Personal and financial information of thousands of taxpayers, including bank account and social insurance numbers, ended up in the wrong hands after the CRA and other government service websites were hacked in the spring or summer of 2020.
Justice Mounsey of Toronto says he's spent countless hours making calls and sending emails trying to prove he's not the one making benefit claims or applying for credit — after his financial information was stolen from the Canada Revenue Agency's website.
He's has had to deal with fraudulent credit card and bank account applications, auto-payments to a utility company — and four EI claims plus a CERB claim totalling about $40,000.The most frustrating part, he says, is dealing with the government's demands that he pay thousands of dollars in taxes and interest, related to those EI claims.
According to court documents, hackers successfully logged in to at least 48,110 CRA accounts. They then changed the direct deposit banking information on 12,700 taxpayer accounts and fraudulently applied for CERB benefits. Mounsey is one of them. Mounsey first learned about the cyberattack in the summer of 2020, through his wife's friend, who had discovered her CRA account had been hacked.
on its website, the CRA says it's not responsible for damage to taxpayers related to "data security violations." But instead of working with him, Mounsey says the departments are making things harder. At one point, he says CRA closed his file because Service Canada took too long to cancel a tax slip.
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