The telecommunication service provider was given commendation for its one-stop application that caters to customers’ tailored needs. Converge ICT
The telecommunication service provider was given commendation for its one-stop application that caters to customers’ tailored needsConverge ICT Solutions Inc. was regarded as the Philippines Digital Experience of the Year – Broadband Telecommunication awardee at the Asian Experience Awards 2024. The company received such an honour for its innovative Converge GoFiber app and FB Chatbot.
Moreover, the project focusses on improving scalability through systems that could grow and adapt to increasing demands and complexities and on providing an optimum experience for customers. Its key features include a swift subscription application process; a real-time area coverage check, which helps customers instantly verify service availability in their location; comprehensive plan and product information to assist users in making informed decisions; intuitive subscription management tools, which give users the autonomy to manage their subscriptions with ease; and advanced usage monitoring capabilities that provide access to real-time insights into usage.
Externally, this strategy also established new benchmarks in the telecommunications industry with the integration of an advanced intelligent chatbot. Some of the customer service standards brought about by this are instant responses, enhanced scalability, optimised resource allocation, and boosted brand loyalty.
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