From FoodProfessor: Grocery receipt mistakes costing Canadians
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In the U.S., some states have tried to put a number to the problem and look into receipt discrepancies. The North Carolina Department of Agriculture and Consumer Services’ Standards Division collected fines from dozens of Walmart stores due to pricing errors over the course of 2022. The average fine was anywhere between US$40,000 to $50,000. The agency has found about 26% of price scanner inspections failures. The technology itself was an issue, not human error.
In Canada, few know how significant this problem is, but mistakes on grocery receipts do certainly happen, and they happen for a variety of reasons. For one, cashiers or other employees may accidentally input the wrong item or price into the system. Also, the store’s technical equipment may malfunction, leading to incorrect pricing or item information, especially on items that are either volume discounted or even “enjoy tonight” deals..Price discrepancies are also quite frequent.
Mistakes on receipts can happen for countless reasons, but some people will never check receipts. We believe anywhere from 35 to 45% of Canadians rarely, if ever, verify grocery receipts for errors, according to estimates. We believe about 30% of consumers will always check. Many don’t bother because they feel rushed or can’t pay attention for one reason or another. Some opt to use self-checkouts for that exact reason.
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