Guru CEO Rick Nucci’s inability to share honest feedback held his startup back, he says — creating a culture of “death by 1,000 smiles.”…
When Rick Nucci was five years into his CEO job, he realized something important: The way he spoke to employees was hurting his company more than helping it.
His reluctance to offer honest feedback trickled down to his employees: Workers began using the phrase"cheer pressure" to describe the compulsion they felt to avoid critiques in the name of relentless positivity, Nucci says. When Nucci returned to his desk, he started trying to choose his words more carefully, he says. His goal: Make sure his comments were always thoughtful enough for employees to appreciate the feedback, even if they disagreed with it.
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