HONG KONG - Cathay Pacific needs to address staff and resource shortages and raise pay to boost morale, its flight attendant union said, after three staff were fired for allegedly mocking passengers who could not speak English. A passenger on the CX987 flight from the southwestern Chinese city of Chengdu to Hong Kong on Sunday (May 21) wrote in an...
A Cathay Pacific employee, wearing a face mask following the Covid-19 outbreak, walks past the departures hall at Hong Kong International Airport in Hong Kong, China, Oct 20, 2020.HONG KONG - Cathay Pacific needs to address staff and resource shortages and raise pay to boost morale, its flight attendant union said, after three staff were fired for allegedly mocking passengers who could not speak English.
The incident, which went viral on mainland Chinese social media platforms, prompted a torrent of criticism by Chinese state media and Hong Kong government officials including leader John Lee. It said it expressed deepest regret regarding the "recent unpleasant incident" and that Cathay's cabin crew members have always respected and treated all passengers from different countries equally.
"The company ignores these problems, as a result the morale of colleagues is extremely low, and complaints regarding cabin service have arisen."
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