A customer rented a car and had to pay for repairs due to a third party's fault. The car hire company has been slow to refund the excess amount, even though the third party has already paid for damages. The customer seeks advice on the next steps to take.
‘It’s generally expected that once the car hire company has recovered costs from that third party , they’ll refund your excess,’ writes Kat George.‘It’s generally expected that once the car hire company has recovered costs from that third party , they’ll refund your excess,’ writes Kat George.A third party hit a hire car I had rented. As per the hire company’s terms and conditions, I had to pay the repair amount of $1,600 from my excess .
I have now contacted the third party who says he has paid the hire company’s damages claim . On subsequently contacting the car hire company they. Surely, if the car hire company gets paid for damages by a third party insurer, they must reimburse our excess? What are the next steps to take please? In cases like yours, where a third party is responsible for an accident you were involved in while driving a rental car, it’s generally expected that once the car hire company has recovered costs from that third party, they’ll refund your excess. It sounds like the car hire company you used is obfuscating and making it difficult for you to claim your excess back – but that doesn’t mean you’re not entitled to it.
If your rental agreement states you do not have to pay excess, or your excess is limited if the company determines you are not at fault, then you should make a note of those terms.which mean you’re entitled to a product or service functioning the way you expect it to. Further, businesses are not allowed to, so depending on your rental agreement, you might be able to argue that by not refunding your excess, the service terms they gave you are false or misleading.
Car Hire Refund Excess Third Party Damages Insurance Customer Rights
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