The Canadian Transportation Agency has an 18-month backlog of complaints, and about 18 per cent of complaints get withdrawn before the agency ever touches them
Sometimes, politicians in power can start to talk like their officials, or the people they talk to over and over again.
replied that the airline industry was hit hard by the pandemic, and that the government is working on providing more resources to the CTA. The way the CTA counts up its complaints should make us all feel frustrated with the system, which is supposed to hold airlines accountable to passengers and the public.
This is a situation in which politics should be doing some good. The public is complaining about airlines, and about the fact that their complaints don’t get action. Loudly. This has been a winter with a litany of reports of stranded passengers, lost luggage, bumped passengers and multihour waits on the tarmac. That’s a lot of angry Canadians. That is usually the sort of thing that gets the attention of people who want to get re-elected.
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