Air carriers and airports say they are prepared for the coming travel season, but experts are less confident
Airlines are rolling out bigger flight schedules this summer, trying to capitalize on pent-up demand and higher prices, but labour shortages are threatening to spoil the party.
Also read: Airlines’ dynamic pricing may be causing Canadians to pay higher fares than their neighbours Last summer, shortages of staff at the government agencies that screen passengers led to jammed terminals and passengers made to wait aboard parked aircraft for long periods. The Canadian Transportation Agency, which adjudicates customer disputes, received 42,000 complaints from airline passengers in the 12 months ending March 31. By April 17, the backlog had risen to 45,000.
Air Canada plans a 7-per-cent rise in July flights over the same month last year. WestJet has scheduled a 4-per-cent increase in flights with 9 per cent more seats. Porter is offering 14-per-cent more flights. And Flair’s schedule shows a 30-per-cent increase in flights and available seats, according to Cirium, an aviation data company.
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