The airline said the delay on the Vancouver-Toronto flight was a result of 'crew constraints.'
B.C.’s Civil Resolution Tribunal has ordered Air Canada to pay a B.C. couple $1,400 for flight delays the airline said were a result of the COVID-19 pandemic.
Singh and Yoon were booked on flight AC190, scheduled to depart Victoria on Aug. 22, 2021 at 12:30 a.m. It was set to arrive in Toronto at 7:56 a.m. Air Canada said it was due to “crew constraints resulting from the impact of the COVID-19 pandemic on our operations," outside of its control. It said flight issues had to be looked in the context of the whole pandemic and not in isolation.
The tribunal ruled it was "insufficient" for Air Canada to simply assert that it was outside its control or due to safety concerns, because of the pandemic.
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