The heavily censored, detailed timeline showed the problem began at 5:26 a.m. on May 22.
The BC Ferries call centre, website and app were out of service for nearly nine hours during the morning and afternoon on Victoria Day. The ferry corporation found the root cause but censored it from reports and emails released due to a freedom of information request.
Someone left a voicemail for Jimenez at 7:53 a.m. to inform him of the tech trouble. Unix operating system technicians were called at 8:30 a.m. for support. At 10:55 a.m., data flowed to highway signs, and media message systems were returning online by 11:02 a.m. "Few hrs away from restored service," said the entry.Throughout the morning, BC Ferries relied on Twitter to publish schedule updates. Public affairs executive director Deborah Marshall chimed in at 9:44 a.m.
At 1:45 p.m., a "current conditions is unavailable" message showed on the web and ops application. Almost an hour later, at 2:44 p.m., the mobile app and current conditions page were reported working, and emails were being received. The next morning, 24 hours after it began, the executive director of BC Ferries's internal audit office asked Harris for a copy of whatever email he had prepared for executives about the root cause.
The script said the company was "undertaking a deep dive to determine if the problem could have been avoided or dealt with earlier" and "undertaking broader work to revisit our technical environment to make sure it's resilient for our business needs. That's not a short-term fix."
Philippines Latest News, Philippines Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Nurses rally at Victoria General Hospital, calling for workload reliefNursing is so short-staffed that nurses are seeking employment elsewhere or leaving the profession altogether, says the B.C. Nurses’ Union
Read more »
Victoria non-profit shuts down employment program helping people find a jobA Victoria charity has quietly closed a program that helped people struggling with homelessness and addiction re-enter the workforce.
Read more »
Dallas Road brush fires show how dry conditions are: Victoria FireThe glow from the fire early Sunday could be seen over a kilometre away
Read more »
Victoria's Sam Shaw selected by Blue Jays in MLB draftVictoria Eagles star drew the dream selection from a team he has been following his entire life
Read more »
'People bury it': Victoria police hire first in-house psychologist to support staff's mental healthIt’s part of an effort to support the mental health of officers and support staff.
Read more »
Victoria-born NHL player has star studded waterfront weddingNHL player Tyson Barrie has married his longtime girlfriend Emily in a ceremony over the weekend in Victoria.
Read more »