Air Canada said a man's COVID-19 tests weren't appropriate for his final destination and refused to board him.
B.C.’s Civil Resolution Tribunal has rejected a man’s claims that Air Canada owes him a refund after the carrier refused to transport him because it allegedly misunderstood his COVID-19 test.
Hussain purchased a round-trip ticket from Etihad Airways on June 12, 2021, according to tribunal member David Jiang's Feb. 6 decision. "Air Canada’s notes state that Mr. Hussain needed to provide an RTPCR test for transport, but Mr. Hussain provided a NAAT test instead," states the tribunal's decision.
Hussain called Air Canada to reschedule and was told he would have to pay for rebooking and also produce a NAAT test for transport. He then went to the airport’s clinic where he said he was advised his test was acceptable.
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